F.A.Q.

How hard is it for someone to be trained to use Q-Law?

Not hard at all. With our highly focused hands-on training style, most people are able to begin using Q-Law for their daily task within their first day. Complicated accounting procedures could take half a day with our trainer working side by side with your accounting staff. We don’t focus our training to show your staff how to operate Q-Law. Instead we focus our training to show your staff how to use Q-Law to do their work. After our initial training session, we’ll schedule additional visits to your office to help answer questions and conduct additional training.
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How much down time would there be to install Q-Law?

The actual setting up of your office system (including any customization of information and data) is done in Q-Soft’s office prior to putting your system online in your office to minimize any inconvenience. The actual installation is expected to take 1-2 hours for a smaller office. After office-hours installation may also be arranged.
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With the use of Q-Law, how soon could we expect improvement in the office productivity?

Immediately: And as soon as people adjust to changing the way they perform some of their daily tasks. Please keep in mind that Q-Soft’s customized setup will work in correlation to your office’s needs.
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What is included with Q-Soft’s customized setup?

Our setup process will include inputting your company’s data into the system, setting up your digitized letterhead and digitized the signatures of your staff, user accounts and security from unauthorized users. Other services include converting some of your most commonly used letters and documents into Q-Law templates or Word templates, as well as, customizing your office’s special field templates.
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Would Q-Law work with the software that our company is currently using?

Should your company need to work with another brand of software and Q-Law hasn’t built an interface with it yet, please find out whether Q-Soft has plans to interface with that particular software. Should Q-Soft not have plans to interact with this other software, you may want to contract Q-Soft to build a customized interface with your company’s currently used software. Our objective is to offer you a technology solution that will help increase your productivity and profitability. And that includes working with most other third party software products to provide your company with the best technology to suit its office needs.
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Does Q-Law provide any security from unauthorized use?

Q-Law offers several enhancements over your company’s network security. Q-Law’s login requires users to access with an individual password. Q-Law has nine security levels offering your company much flexibility in data access security. Q-Law’s automated work log tracks all work duties performed and all changes made on all files. Q-Law’s document manager provides document access security to limit document access from only authorized users.
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We have some older systems in the office and our server isn’t very powerful, do we need to upgrade our system in order to use Q-Law?

Running Q-law does not require a very powerful system. A Pentium III server with 256MB memory is sufficient for a small office with 10 or less workstations. The software itself takes up less than 10MB of hard drive space. A workstation with a minimum of 64MB memory could handle the running of Q-Law. More detailed information can be found in our system requirement section of the website.
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After our company signs on with Q-Law and we learned that Q-Law isn’t really for us, what contractual options do we have?

If for whatever reason you’re not completely satisfied with Q-Law within 60 days of installation, you can terminate the contract with no further obligation.
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Some of our office personnel are not technically savvy. How does Q-Law work with them?

The Q-Law system is complex and comprehensive, but it’s not complicated to use and does not require its users to be technically savvy. With Q-Law’s onsite and hands-on training, your company’s personnel will be able to use Q- Law.
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Our company has already invested a lot of time and effort entering data into our current software system. How do we maintain that data while transferring to a Q-Law software system?

Q-Law’s experienced programmers can import, at an affordable cost, previously
entered data from your company’s current software to Q-Law’s software. Contact Q-Law for more details.
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We are a relatively small law firm with few staffers. How do we know that we’ll receive the same service and support as a bigger law firm would?

Q-Law’s founder, Mr. Sund, was formerly a small business owner as well. He developed Q-Law to service small to medium sized law firms. Rest assured that
your company, regardless of its size, will receive the best customer service.
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How many concurrent users can the Q-Law system support?

The system has been successfully tested to support a hundred concurrent users simultaneously and efficiently.
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What will your company do to support us if we experience a server problem and have to reinstall Q-Law?

Should your company experience a system failure and immediately after your system is back online, Q-Law’s field support staff will work with your IT personnel to restore Q-Law’s software system by remote access. When necessary, Q-Law’s field support staff will be sent to your office to assist in the re-installation.
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After using Q-Law for a year and provided that our company is satisfied with Q-Law’s software, may we purchase the software instead of continuing a monthly subscription?

Satisfied clients of Q-Law’s software can purchase its “perpetual license”. Contact your company’s account manager for details on purchase options.
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Our company likes the idea of using a scanner to digitize our documents and to have all our paperwork stored on a computer system. How expansive is Q-Law’s scanning solution for our office?

Nowadays, scanning equipment is affordable. Q-Law’s scanning equipment can cost as little $1,000. Contact Q-Law for more details.
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